Terms & Conditions

General Terms & Conditions


This catalogue is an official document of the company Roboroots Inc, 33-3205 Uplands Dr, Ottawa, ON K1V 9T3 (“Roboroots”), HST # 712108687 RT0001. By continuing to interact with the catalogue and its contents you accept you have read and agreed to the terms set out in this document. The references in the document “us”, “our”, “we” refer to the company Roboroots.
This is a legal agreement between you, as the end user, and our company. Please read the terms and conditions carefully before deciding to place an order.
We reserve the right to change, delete or add any contents and parts of this Agreement at any time, without previous notice.
You must be at least 16 years old to browse through this catalogue. You must be at least 19 years old to place an order or purchase products.

Disclaimer


All the information in this catalogue is intended strictly for clients in the legal cannabis, tobacco and similar or related industries for informational purposes only and is not meant to construe any legal effects unless explicitly indicated otherwise. The information in this catalogue should not be understood and is no way meant to represent an offer made by Roboroots.
Roboroots aims to provide updated and accurate information in the catalogue. In case of any kind of errors and inaccuracies, Roboroots does not accept any responsibility or liability whatsoever about such information. Some of the products, product information and product specifications in the catalogue are only provided for informative purposes. Discrepancies between the appearance in this catalogue and the actual products or product information may exist. Not all products are available in all countries, while in some countries they may only be available with certain specification or configurations. For actual information on specific products or their availability and specifications in each country, please contact us directly. Roboroots explicitly reserves the right to change the design, packaging and delivery specifications, at its own discretion, without any prior notification.
This disclaimer is not intended to limit our liability in cases when Roboroots is in contravention in pursuant to applicable laws, or to exclude its liability when it may not be excluded under the respective law.

Copyright and Other Rights Notice


All the material published in this catalogue is intended for your private use only and may not be used, reproduced, copied, downloaded, posted, distributed in any form or by any means without explicit previous permission of Roboroots. The permission may be withheld in our sole and absolute discretion.
All contents of the catalogue are subject to protection under copyright, industrial property and/or other rights. The trademarks represented in the Roboroots catalogue, including corporate logos and emblems, are a subject of copyright, as well as trademark rights of either Roboroots or third persons authorizing Roboroots to use them. All contents, graphics and designs are protected under the applicable Canadian and international copyright and intellectual property laws.

Personal Data Protection


At roboroots.com, we have always honoured our users’ right to data privacy and protection. By transmitting through our communication channels (email, phone, fac, post), you agree that we can use your voluntarily given personal data for communication, sales, delivery, and/or after-sales purposes under the contracting GDPR clarification. If you would like to check storage collection, usage or disposal of your personal data, please send an inquiry to hello@roboroots.com
Any material you transmit to us through our communication channels may be treated publicly and non-confidentially. By agreeing to our terms and conditions you also understand that Roboroots may review and delete any content that violates this Agreement or which may be expired, offensive, illegal or violate the rights, harms or threatens the safety of Roboroots.

Mock-up


No problem; email us at hello@roboroots.com with your logo, picture or text and we will have a free mock-up ready within a week.

Free samples


Reach out to us to order the desired samples against the payment. We will refund the payment for samples by subtracting the amount from your next order.

Payment


There is more than one way to pay. We accept any credit card via PayPal, or bank transfer. Save for a pre-arranged agreement, Roboroots required payment 100% in advance of custom orders. We do not accept any responsibility or liability for any damages caused by payment delays. You should always ensure the payment has been accepted and that the products have been put into production. For more information, please contact our support hello@roboroots.com or +1 (613) 447-5017.

Estimated Production Time


We offer hassle-free ordering by providing transparent lead times, and follow-ups if necessary. Production begins from the moment you or your client confirms the designs.
The estimated production time for cones is 8-10 weeks before May 2019, then 2-4 weeks.
The estimated production time for rolling papers is 10 working days up to 5,000 booklets, 2-3 weeks up to 10,000 booklets and 5-6 weeks up to 50,000 booklets.

Delivery and Shipping


We deliver our goods to customers world-wide FCA Cancun.

Return Policy


It’s okay to change your mind. If you are not fully satisfied with your Roboroots purchase, you can return any unwanted items within 10 days after receipt together with the invoice. The item must be unused and in the same condition that you received it. We accept returns of customized products only when the mistake was on our part.

Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will be responsible for paying for your return shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Applicable Law


The catalogue shall be governed by Canadian Law. The Canadian courts shall have exclusive jurisdiction over any disputes arising from the catalogue or your order. You are kindly invited to inform us of any errors or inaccuracies, or any questions at all, at hello@roboroots.com or any of our other given contacts.

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We manufacture cones that keep your costs down and ensure your products meet quality standards.

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